Refund policy

We want you to feel confident trying Sunsei. If it’s not right for you, we make returns straightforward—no interrogation, no fine print designed to trip you up.

1. Return Window

You have 30 days from the date your order is delivered to request a return.

2. Product Condition

We accept returns on lightly used product—you don’t need to have left it unopened to change your mind. There should be product remaining in the tube, and it must not be fully used, so we can process the return.

Products that are empty or that have been damaged through obvious misuse are not eligible.

3. How to Start a Return

Email us at returns@sunseisunscreen.com with your order number and the reason for your return. We’ll confirm eligibility and send you a return address.

Return shipping is the customer’s responsibility. We recommend using a trackable shipping method, since we can’t issue a refund for a return that doesn’t reach us.

Once we receive and inspect your return, we’ll process your refund within 5–7 business days to your original payment method.

Original shipping charges are non-refundable, and we’re unable to reimburse the cost of return shipping.

4. Exchanges

We don’t currently offer direct product-for-product exchanges. If you’d like a different product, return your original order for a refund and place a new order.

This keeps things simple and lets you get the replacement moving right away rather than waiting on a swap.

5. Damaged, Defective, or Incorrect Items

If your order arrived damaged, defective, or incorrect, this isn’t on you. Contact us at returns@sunseisunscreen.com with photos of the issue within 30 days of delivery.

We’ll cover the cost of getting it fixed, whether that’s a replacement or a full refund, and you won’t be responsible for return shipping in this case.

6. Non-Returnable Items

• Final sale or clearance items, clearly marked as such at purchase
• Gift cards
• Products that have been fully used

7. International Orders

For orders shipped outside the United States, the same 30-day window and return process apply, but customs fees, duties, and international shipping costs for the return are the customer’s responsibility.

8. Questions

Shimoda Prime Products LLC, DBA Sunsei Sunscreen
Email: info@sunseisunscreen.com