Shipping & Returns Policy

Effective Date: August 12, 2026

This policy explains how orders are processed, when they ship, what they cost, and what to expect for delivery — whether you order through sunseisunscreen.com or one of our social marketplace storefronts (Instagram Shop, TikTok Shop, Facebook Shop, etc.) — and how returns work if something isn't right.

Shipping

1. Order Processing

Orders are processed Monday through Friday, excluding national holidays. Orders placed on weekends or holidays are processed the next business day.

2. Holiday Closures

Our fulfillment center does not process orders on the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • The Monday after the Super Bowl
  • Easter
  • Memorial Day
  • Juneteenth
  • Fourth of July
  • Labor Day
  • Columbus Day
  • Thanksgiving Day
  • Christmas Eve, Christmas Day, and the day after Christmas
  • Other federal holidays

Orders placed during a holiday closure or during peak season (spring and summer) may require additional processing time.

3. Same-Day Cutoff Times

To give your order the best chance of shipping the same day, place it before the cutoff times below:

  • Standard shipping: orders placed before 1:00 PM (Central Time) ship the same business day. Orders placed after 1:00 PM ship the next business day.
  • Expedited/overnight shipping: orders placed before 12:00 PM (Central Time) ship the same business day. Orders placed after 12:00 PM ship the next business day.

Have an urgent order? Contact us at shipping-returns@sunseisunscreen.com and we'll do our best to accommodate it.

4. Shipping Rates & Delivery

We keep domestic shipping simple: a flat rate of $5.95 applies to every standard U.S. order, regardless of order size or weight — delivery in 3–5 business days.

Expedited, overnight, and other faster delivery options are available at checkout, at the rates provided there; these are calculated based on destination and order weight.

Carrier and service level are selected by our fulfillment partner at the time of shipment. If you'd like to request a specific carrier or service level, contact us before placing your order — additional charges may apply.

A shipment is considered "shipped" once a tracking number is generated in our system, regardless of when the carrier scans the package.

5. Shipping Restrictions

We ship to all USPS-deliverable addresses within the United States, including P.O. boxes, APO/FPO addresses, and all U.S. states and territories serviced by USPS.

6. International Orders

We ship internationally. International orders are charged international shipping rates, calculated and displayed at checkout based on destination and order weight — these rates are separate from our domestic $5.95 flat rate.

For international shipments, Sunsei authorizes its fulfillment partner (and any of its subcontractors) to import or export goods on Sunsei's behalf. Customers are responsible for all applicable duties, taxes, and import fees, which are in addition to the purchase price and shipping cost. These charges are collected by the carrier or customs authority and are not included in your order total at checkout. Delivery times and customs clearance for international orders are not guaranteed.

For the legal terms governing international orders, see our Terms and Conditions.

7. Packaging

Orders are packed using standard, sustainably-minded packaging — the smallest container that safely fits your order, to minimize waste and shipping cost. Packaging materials may include padded mailers, corrugated boxes, and paper filler.

8. Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. If your tracking link isn't active within 24 hours, or your order shows as delivered but hasn't arrived, contact us at shipping-returns@sunseisunscreen.com and we'll help sort it out.

9. Delays & Lost Packages

Sunsei is not responsible for delays caused by the carrier, weather, customs, or other events outside our control, but we're always happy to help track down a delayed or missing order. If your package is lost in transit, contact us at shipping-returns@sunseisunscreen.com and we will arrange a replacement or refund.

10. Shopping on Social Marketplaces

Orders placed through Instagram Shop, TikTok Shop, Facebook Shop, or other connected marketplaces are fulfilled from the same warehouse and follow the same processing times, cutoffs, and shipping rates outlined above. Order and tracking updates for marketplace purchases are sent through that platform's messaging system in addition to email.

Returns & Refunds

11. Return Window

You have 30 days from the date your order is delivered to request a return.

12. Product Condition

We accept returns on lightly used product — you don't need to have left it unopened to change your mind. There should be product remaining in the tube (not fully used) so we can process the return. Products that are empty, or that have been damaged through obvious misuse, are not eligible.

13. How to Start a Return

Email us at shipping-returns@sunseisunscreen.com with your order number and the reason for your return. We'll confirm eligibility and send you a return address.

Return shipping is the customer's responsibility. We recommend using a trackable shipping method, since we can't issue a refund for a return that doesn't reach us. Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method.

Original shipping charges are non-refundable, and we're unable to reimburse the cost of return shipping.

14. Exchanges

We don't currently offer direct product-for-product exchanges. If you'd like a different product, return your original order for a refund and place a new order — this keeps things simple and lets you get the replacement moving right away rather than waiting on a swap.

15. Damaged, Defective, or Incorrect Items

If your order arrived damaged, defective, or incorrect, this isn't on you — contact us at shipping-returns@sunseisunscreen.com with photos of the issue within 30 days of delivery. We'll cover the cost of getting it fixed, whether that's a replacement or a full refund, and you won't be responsible for return shipping in this case.

16. Non-Returnable Items

  • Final sale or clearance items, clearly marked as such at purchase
  • Gift cards
  • Products that have been fully used

17. Questions

Shimoda Prime Products LLC, DBA Sunsei Sunscreen
Email: shipping-returns@sunseisunscreen.com

We aim to respond within 1–2 business days.